New USCIS Webpage for EB-5 Customer Support

06.30.15 | Archived

Last week, U.S. Citizenship and Immigration Services uploaded a new customer support webpage which replaces the previous “EB-5 Inquiries” webpage. View here.

EB-5 Customer Support

Do you have a question about the Immigrant Investor Program, also known as “EB-5,” or one of the following forms?

  • Form I-526, Immigrant Petition by Alien Entrepreneur
  • Form I-829, Petition by Entrepreneur to Remove Conditions
  • Form I-924, Application For Regional Center Under the Immigrant Investor Pilot Program

General Inquiries and Communications

Write to the EB-5 mailbox at if you need to:

  • Check the status of an EB-5 application or petition that is outside normal processing times (For cases within processing times, please visit Case Status Online to view the status);
  • Change the contact or attorney information on an EB-5 application or petition;
  • Report changes to a designated regional center’s address, contact information, principal(s), contracting agents or other similar changes to its operation or administration (within 30 days);
  • Report problems with EB-5 related biometric (e.g., fingerprint) processing;
  • Report that an EB-5 petition receipt notice or Application Support Center notice has not been received or contains incorrect information;
  • Request expedited processing of a pending EB-5 application or petition (the request must include supporting evidence to demonstrate that at least one of the criteria listed on the Expedite Criteria page has been met); or
  • Report any EB-5 notice or decision that appears to contain a gross error.

Note: Writing to the EB-5 mailbox will not suspend any deadline for you to respond to a request for evidence, decision or notice or to file an appeal or a motion to reopen or reconsider a decision. Inquiries that are not EB-5 related will not be addressed.

If you have a case-specific question, you may also contact our National Customer Service Center at 1-800-375-5283 or1-800-767-1833 (TDD for the hearing impaired).

Stakeholder Engagements

Please contact us by email at if you want to:

  • Inquire about upcoming EB-5 engagements; or
  • Provide comments to USCIS relating to a stakeholder engagement.

The EB-5 mailboxes noted on this page are not a forum for:

  • Policy and legal questions about adjudicative procedures or decisions;
  • Questions about the interpretation, implementation or administration of EB-5 laws and regulations, or about official agency guidance related to the adjudication of EB-5 applications or petitions;
  • Responses to case-specific requests for evidence, notices or decisions; or
  • Any matters unrelated to the EB-5 program.

Please click on the links below for more information on specific topics.

If you want to:
Check your case status online
Send a case-specific inquiry
View EB-5 policy memoranda EB-5 Policy Memoranda
Email the EB-5 stakeholder engagement team EB-5 Stakeholder Engagement
View other general information on immigration benefits



    Your Cart
    Your cart is emptyReturn to Shop