USCIS Translates EB-5 Customer Support Page into Simplified Chinese

11.09.16 | Archived

Globe'U.S. Citizenship and Immigration Services (USCIS) has translated the Immigrant Investor Program’s EB-5 Customer Support page into Simplified Chinese. The page includes links to information about specific topics, such as EB-5 policy memoranda, how to check your case status online and how to submit a case-specific inquiry.

The EB-5 Customer Support page was published in June of last year replacing the “EB-5 Inquiries” webpage.

Read Page in Simplified Chinese 

Read Page in English

From the Customer Support Page: 

EB-5 Customer Support 

Do you have a question about the Immigrant Investor Program, also known as “EB-5,” or one of the following forms?

  • Form I-526, Immigrant Petition by Alien Entrepreneur
  • Form I-829, Petition by Entrepreneur to Remove Conditions
  • Form I-924, Application For Regional Center Under the Immigrant Investor Pilot Program

General Inquiries and Communications

Please read the EB-5 filing tips before you write to the Immigrant Investor Program Office (IPO) to:

  • Check the status of an EB-5 application or petition that is outside published processing times. (For cases within the published processing times, visit Case Status Online.)
  • Change the contact or attorney information on an EB-5 application or petition.
  • Report within 30 days changes to a designated regional center’s operation or administration, including changes of address, contact information, principal(s) and contracting agents.
  • Report problems with EB-5 related biometrics processing.
  • Report that an EB-5 petition receipt notice or Application Support Center notice has not been received or contains incorrect information.
  • Request expedited processing of a pending EB-5 application or petition (the request must include supporting evidence to demonstrate that at least one of the criteria listed on the Expedite Criteria page has been met).
  • Report any EB-5 notice or decision that appears to contain a gross error.


After receiving acknowledgement of your inquiry from IPO, please allow IPO 14 calendar days at a minimum, to respond to your concern. If you have not received a response or are unsatisfied with the response, please do the following:

  • Forward your email and the response to the IPO mailbox
  • Add the word “ESCALATE” (in all caps) to the subject line and summarize why you believe the matter needs further attention.
  • Allow three weeks for review and response to your email.

Note: Writing to the IPO mailbox will not suspend any deadline for you to respond to a Request for Evidence, decision or notice, or to file an appeal or a motion to reopen or reconsider a decision. We will not respond to inquiries unrelated to the EB-5 program.

You may also check the status of Form I-526 or Form I-829 application using case status online at:
For general inquiries, please contact our National Customer Service Center at 1-800-375-5283 (TDD for the deaf and hard of hearing: 1-800-767-1833).

Stakeholder Engagements

Please contact us by email at if you want to

  • Inquire about upcoming EB-5 engagements; or
  • Provide comments to USCIS relating to a stakeholder engagement.

The EB-5 mailboxes noted on this page are not a forum for:

  • Policy and legal questions about adjudicative procedures or decisions;
  • Questions about the interpretation, implementation or administration of EB-5 laws and regulations, or about official agency guidance related to the adjudication of EB-5 applications or petitions;
  • Responses to case-specific requests for evidence, notices or decisions; or
  • Any matters unrelated to the EB-5 program.


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